Customer support
There are usually three customer support options available:-
- Phone - most broadband providers offer some sort of customer support via a call centre. Some calls are free but charges do vary so check the tariff before you call.
- Email - a popular way of providing customer support. Email your query to your support centre and they usually get back to you within 24 hours at no additional charge.
- Online help - online support is becoming a more popular service whether it takes the form of online help guides, FAQ pages or community forums. Most problems have been experienced by someone else and are likely to be documented. The current trend for providers is to have staff online to help you diagnose your problem there and then at no extra charge.