Changing ADSL provider
Migrations can only take place from like to like products. For example, if your current ADSL service was installed by a BT engineer or is not the 50:1 contended service, you'll need to cancel that service and order a new one.
What is a MAC code?
A MAC Code is a Migrations Authority Code issued by your current ISP. This code is used to authenticate the migration request from your current ISP to your new ISP and makes migration between ISPs much simpler and quicker.
How long does it take?
The current lead time for broadband migration can be up to 5-6 working days. This time may increase or decrease depending on the speed and type of response BT receive from your current ISP.
As soon as it becomes available, your new ISP will provide you with a date for migration of the service along with technical details via email to connect to the service.
Should I cancel my account with my current ISP?
No, cancelling your account with your current ISP may result in broadband being removed from your telephone line. This would make it impossible for you to transfer your connection and you would be required to re-order broadband from the beginning.
Once BT have confirmed to your current ISP that your connection has been transferred, your current ISP should make the necessary arrangement to prevent further subscription payments being debited.